But it is even more important for fashion retailers, who see upwards of 70% greater customer satisfaction when their shopping experience is enhanced by good customer service. And a happier ...
Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customers don’t want to wait. Specifically, they don’t want you ...
Four-month-old Winston was fighting his nap when his Mom put on cartoons to help him sleep. When the tablet went silent, she realized he was on a shopping spree. Four-month-old Winston was ...
But do they really pay off for the average consumer, or can you get better deals by shopping at smaller retail ... In contrast to local and mom-and-pop shops, customer service is not a priority ...