By actively engaging with customer feedback, businesses can identify areas where automation can streamline processes, making ...

Winning Gold at The Drum Awards for Agency Business in the Client Relations category is Translate Plus. Here, in its own ...

We recently surveyed thousands of savers and analysed rates in the savings market over a 12-week period. This allowed us to ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

Effective contract management is often the foundation of strong client relationships. It ensures that agreements are honored, ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

Want to know which premium brand customers love the most? J.D. Power's latest study has the answer, and it's no surprise that ...

INFINITI ranks second among premium brands in the J.D. Power 2024 U.S. Sales Satisfaction Index, scoring 840 and excelling in ...

J.D. Power researchers say overall, consumer satisfaction is up over last year. This is thanks to improvements in new-vehicle ...